Terms & Conditions

Terms and Conditions

General Terms:

We are operating as a 3rd party company and as such, we are not affiliated with any of the network providers, smart phones, cellular device or any other handset manufacturers. All logos, images and trademarks are copyright of their respective owners.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by these latest terms and conditions.

"End User" hereinafter referred to as "Customer"

"domain.com" hereinafter referred to as "Seller"

"Buyer & Seller" hereinafter referred to as "Parties"

"Suppliers" hereinafter referred to as "Third Party Service Provider(s)"

Third Party Service(s)  hereinafter referred to as “Service(s)


 1)"Customer" consents to use of electronic agreement to govern use of services. "Customer" consents to receiving all notices hereunder in electronic form, provided this consent may be withdrawn at any time by notice at the address set forth above (though, in some situations, we may have no other means of providing notices to "Customer", so termination of "Customer" account may result from a request from "Customer" not to available receive notices in electronic form).

2. The "Parties" expressly agree that all performance under this Agreement and the resolution of disputes shall be conducted through mediation in the jurisdiction ed by "Seller".

3. If a translation of this Agreement into any other language is required by law, the English version will prevail to the extent that there is any conflict or discrepancy in meaning between the English version and any translation thereof. "Seller" should not be held liable in any case whatsoever. 

4."Seller" is not affiliated with any network provider, carriers, or manufactures. The logos, images, and trademarks used are copyrights and property of their respected owners.

5. All Services offered for use by "Seller" to "Buyer" are provided through "Third Party Service Provider(s)" and "Buyer" shall be subject to Terms & Conditions with such "Third Party Service Provider(s)". Except to the extent specifically prohibited by applicable law in "Buyer" jurisdiction. "Seller" shall have no liability whatsoever to "Buyer" or any Third Party claiming by or through "Buyer". For any issue relating to the "Third Party Service Provider(s)", Linked Sites, Other Sites Or Third Party Information, including without limitation; the accuracy, timeliness or continued availability of such "Third Party Service Provider(s)" or the continued interoperability of the "Third Party Service Provider(s)".

6."Seller" reserves the right to change the Terms & Conditions at anytime. Any such changes will take effect upon posting. It is the customer's responsibility to read the Terms & Conditions on each purchase. The continued use of our service shall signify the acceptance of the latest Terms & Conditions

7. "Seller" is committed to protecting the privacy of the "Customer". "Seller" will only use the information collected about the "Customer" lawfully (in accordance with the Data Protection Act 1998). "Seller" will never collect sensitive information about the "Customer" without explicit consent. The personal information which "Seller" holds will be held securely in accordance with internal security policy and the law.

8. In the event that the "Third Party Service Provider(s)", cannot complete the transaction the order will be returned as "Not Found" and full credit will be automatically issued for specific transaction.

Policy, Cancellations, Refunds, Legal:

– The posted turnaround times are an average time and are not guaranteed. Turnaround times may vary or change at any time without prior notice. 

– Orders which have already been sent in for processing cannot be cancelled while in transit.

– As a last resort from troubleshooting, video proof will be required if there is a claim the service has not been provided. The video requirements must be confirmed by FusionGSM.com Staff first. Samsung codes are not refundable!

– If the device is unlocked and there is a payment dispute, FusionGSM.com reserves the right to re-lock the handset, cancel the customer account and report fraudulent buyer.

– If any FusionGSM.com services have been purchased, absolutely no refunds will be offered if the customer purchase similar service elsewhere prior to getting a refund first.

Buyer Requirements:

–FusionGSM.com Guarantees 100% to fully and permanently open the customers cellular phone’s network. It will be the customers responsibility to verify the phone in which they are requesting service for will be compatible with the network they wish to use it on.

– Some devices may require a Non-accepted Sim card in order to release the device. A Non-accepted Sim card is any Sim card which is from a different carrier than the locked device. Please note, it does not have to be active.

– If the  code has been sent and the IMEI number supplied was incorrect, or if the phone was already open for any network prior to placing this order, FusionGSM.com may reserve the right to refuse a refund.

– Some devices have a limited amount of attempts to input the code. If the device is previously hardlocked (0 attempts left to input the code) or the phone becomes hardlocked without contacting us first when there are below 5 attempts left, there will be no refunds.

– If a custom ROM has been installed on the device, it may be required to restore the original ROM in order to successfully use the Code.

– The device which is being serviced was obtained legally and cannot be blacklisted, barred, or reported lost or stolen. FusionGSM.com will not be responsible if the device is successfully unlocked and cannot be used on certain networks due to being blacklisted, barred, or reported lost or stolen


In a situation where a code cannot be calculated or found for your mobile device, a refund will be issued 100%.

99% of the time a code will be found and will unlock your device flawlessly. In there rare instance the code doesn’t work and we insist the code is correct, video proof will be required of you:

1. Pressing *#06# clearly showing the IMEI number of your device
2. Inputting the unlock code provided in our device
3. Some devices have special requirements in the video.

*For the Video refund, you MUST contact us first, as different devices have different video requirements. If these requirements are not met, our suppliers with whom we work with may refuse a refund

No refunds will be given if:

1. Any information about the order provided is incorrect. (Examples are as following and are Not limited to; the IMEI number, model, network of the phone, email address, and/or other relevant device information requested)

2. The phone is hard locked, meaning an incorrect code was previously used in an attempt to open the phone. This can permanently diminished the amount of tries left to input the correct code. Most phones will begin with at least 5-10 attempts to enter the correct code. If you are not sure of your phone’s history please check with us first.

3. No Video is provided, or the video provided did not meet the requirements needed.

4. The service was obtained else where.

5. Retrieval of the code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

6. Your device was successfully opened but the network you wish to use the phone on is not compatible. It is the buyers responsibility to make sure the device you wish to open will be compatible with the SIM card and network you are trying use.

7. The code has returned but you do not wish to open your phone anymore.

8. The phone was already opened prior to placing this order, or if this phone was previously Hardlocked (0 attempts left to input the code) prior to placing this order.

*If you have an error with the code or are unsure about your device please contact us immediately for support.

Please allow up to 7 days for the refund to show up on your account.


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Please note that we may occasionally we may e-mail promotions and special offers to your e-mail address which you may easily opt out of by sending in an request to exclude you from our mailing list.


While most of our services are instant and can be returned in a matter of minutes please note that we do not keep stock of all unlock codes for delivery. There is simply too many codes for us to keep track and handle. Depending on the method for retrieving your unlock code, times may vary for turnaround times. You can rest assured that we will do all we can to find your code and fulfill the order as fast as we can but ask for your patience if this should be the case.

While our Remote IMEI Unlock Codes are easy and safe to use, please use at your own risk. We are not liable if you damage your handheld device from improper use.


Before you purchase one of our unlock codes, it is up to you as the purchaser to check to see if your device is already hardlocked. Hardlocked means your device will be unable to accept one of our “working unlocking codes” as you are out of attempts. Depending on the manufacturer of your device you may have 3-10 tries. We will not refund you if your device is already hardlocked and you have already purchased a code.


If and where applicable, by placing any order with us, you certify that the device being unlocked falls within the exemption 
of 31 C.F.R. 201.40(b)(3) or that you have the carrier's permission to unlock the device.

By ordering on our website, you accept full responsibility for complying with all local, national, and international laws as well as with your carrier's contract agreement and unlocking policies. FusionGSM.com.com will not knowingly give any advice or provide any service to anyone who wishes to illegally unlock a phone that was purchased from an USA service provider or manufacturer.

This site is in accordance with The Digital Millennium Copyright Act valid until July 1997.If "Buyer" disagrees with any content, "Buyer" shall not proceed with Registration. By completing Registration "Buyer" Accepts and fully understands all content listed herein.


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